The Quick Version: if you should be looking for a distinctive gemstone or unique anniversary present, Leibish & Co. features a strong inventory of top-notch, colourful, and conflict-free diamonds and gems. The family-run company has been operating online since 1998 with your own touch that contains gained repeat business the world over. Leibish & Co. makes it easy to get free stones or to use their complimentary “Design your very own” device to carry your perfect bit of precious jewelry to life. With decades of expertise and strong artistry under the buckle, Leibish & Co. is found on the verge of increasing their supply to watches along with other add-ons.
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When Leibish Polnauer founded his first on the web diamond business in 1998, it took nearly an entire day to upload a single picture and description to their web site â but he was a visionary who noticed possible for the fledgling field of e-commerce. “When he sees the potential in a notion, he will probably do everything in the power to progress with-it,” stated Benji Margolese, Director of information promotion for Leibish & Co.
Leibish produced a fruitful, family-run process together with spouse and kids providing in authority positions. They will have grown a successful web based business with practices located throughout the world. Leibish & Co. is a leader in special coloured expensive diamonds and gemstones which are hard to find elsewhere. Its expensive diamonds will also be conflict-free, basically an important factor for many customers.
“individuals visited united states since they search one thing slightly various, one thing more unique than what everybody else features,” Benji mentioned.
While Leibish & Co. offers top-notch conventional diamonds, the firm focuses primarily on colorful, special jewelry. Whenever questioned exactly why business has actually such increased buyer return rate, Benji easily pinpoints why.
“its a variety of excellent products, fantastic service, and precious jewelry designed to the highest quantities of excellence,” the guy stated. “The precious jewelry we make is not your everyday, mass-produced particular item. Each piece is actually tailor-made to completely suit the diamond or gemstone chosen because of the client.”
Children Affair With private Service
Leibish & Co. is a true household company, with Leibish’s family unit members playing important functions when you look at the business.
Leibish serves as Founder and chairman with the business, while their wife, Rosi, could be the company’ occasions Manager. Their eldest girl, Chavi, functions as the Lead Jewelry Designer â in fact it is a huge duty since custom precious jewelry accocunts for a lot more than 50% regarding the businesses company, Benji said.
Leibish’s eldest daughter, Yossi, will be the Chief Executive Officer of Leibish & Co. Another boy, Shmulik, who’s a graduate from the Gemological Institute of America, may be the Chief Diamond Buyer for your company. “Shmulik is actually, frankly, one of many talented color diamond experts in a,” Benji mentioned.
Leibish’s son Itzik will be the businesses COO and works their ny company on Fifth Avenue. Yoni, who is the youngest of Leibish’s five young children, is the businesses CFO.
“as among the longtime members of the team, I’m able to tell you that, however, there is no relationship, they start thinking about me, as well as others, part of their loved ones,” Benji stated. “most of us bring our very own knowledge to your business, but come together to constantly develop the organization.”
Clients are additionally addressed like family members at Leibish & Co., the spot where the business invests fuel into individual service and revenue. “have you ever managed one specific representative, for example, this is the same individual you’ll usually handle, regardless of what you’re calling or composing in approximately,” Benji mentioned. “do not rely on passing customers around to different departments when they’ve a question or specific problem they would like to cope with.”
Consumers originate from all around the World
Leibish has actually various different types of clients: you will find customers, just who mostly store through site, retailers, and people in trade company, whom typically check out the business’s major practices in ny, Israel, and Hong-Kong.
A great deal of Leibish & Co.’s customers are through the United States. Their next most well known market is Canada, followed closely by the uk, Australian Continent, Hong-Kong, and the rest of Europe.
Customers at every stage of existence shop at Leibish & Co., though the majority are between your years of 35 and 54, Benji stated. Moreover, the organization garners around 300,000 website visits every month â and keeps the majority of its consumers finding its way back.
“with well over a 70per cent return consumer score, we stay one of the most popular organizations within niche,” the guy stated.
Colorful Diamonds & Gemstones With a “Design Your Own” Option
Leibish & Co. carries top-quality jewellery, additionally preserves inventory versatility, particularly for internet based customers, Benji mentioned. The firm offers a huge selection of free diamonds and important gems, but their important items are tailored precious jewelry productions.
“We hold a large collection of multicolor diamond and gem stone jewelry, with with the rarest shades actually observed,” he said. “Our company is acknowledged well by our bread-and-butter items â yellowish diamond and red diamond engagement bands. However, we offer diamond jewelry of almost every color, and important gems â such as sapphires, emeralds, and rubies. We offer jewellery constructed with colorless expensive diamonds, too, but our very own knowledge is within the arena of shade.”
For customers that one thing in mind and want help that makes it a reality, Leibish & Co. supplies a “Design your” precious jewelry device, which Benji mentioned is its most popular product.
“normally, when searching for a special piece, individuals often desire particular stones and setting designs they’ve currently fallen in deep love with,” the guy stated. The “Design your very own” tool allows clients to build an item utilising the material, establishing, and metal of their choice.
“It allows them to bring their own fantasies your â with your expertise in design,” Benji told us.
Extras & New on line Tools waiting for you for Leibish & Co.
because seems toward the future, Leibish & Co. is slowly shifting toward higher-ticket products and a lot more item variety. The business feels comfortable branching off to new product lines considering the commitment and enthusiasm it relates to finest the present projects.
“we now have talked about launching different add-ons â like deluxe watches, purses, as well as pens,” Benji said. “But we made a decision to hold back until we 1st perfected the main distinctive line of product, which will be diamond jewelry.”
Leibish & Co. normally looking for ways to continue refining their prominent website, as well. A good way it plans to improve its on the web experience is through introducing enhanced reality attributes, that will offer digital shoppers a lot more of an in-store experience.
As a business enterprise using its roots in colorful expensive diamonds and e-commerce, Leibish & Co. consistently innovate in a normal business which views change because the exception, maybe not the rule.